Our service and support
Individual project management, professional installation, extensive employee training and comprehensive problem-handling for Renal IT solutions
- One-stop shop
- One contact partner
- Full service & support
Planning and projecting
Once a decision is made to deploy TDMS, our project engineers carry out the planning and project management for the system according to the agreed requirements. We thereby take into account individual requirements relating to the implementation period and when the system should go live. A dedicated contact partner is available during the entire project phase.
Installation of the necessary hardware and software
After the completion of the project phase, and once local suppliers have carried out the necessary cabling according to individual specifications, the hardware and software are installed and external medical equipment is connected to the system.
As soon as TDMS has gone live, our specially trained software consultants instruct all future users on how to work with TDMS. Further training at a later date is of course available at any time.
Technical service & support
We provide a comprehensive range of technical services, including a hotline for remote support or onsite service when required.